How to Get an Awkward-Free Testimonial (Take 2)

NOTE: This is the second of a two-part series on how to get awkward-free testimonials. If you haven’t seen the first part, then the following video will make absolutely no sense. It’s also possible this video won’t make sense anyway. If you like that sensation, do not click here to experience Part 1.

And we’re back. It turns out we didn’t need a follow-up interview after all. My assistant got Alan talking before last week’s scheduled interview.

When he is feeling relaxed, Aaaaaagw tends to ask more open-ended questions—as opposed to rapid-fire, yes-or-no demands.

This impromptu conversation is a slight improvement over last week’s.

Ridiculously tiny. With a general sense this could have been worse.

Can a good testimonial be extracted from such an awkward interview?

Yes, the interview was awkward. And, yes, my assistant’s interviewing methods are questionable. He has always valued eating spaghetti and appearing on film over everything else. What can I say? He used to be a special assistant to the Muppets.

And, although Aaaaaagw does ask the same question twice, that’s actually not a bad approach.

Politicians are the only people who answer the same questions in the same way every time. Clients tend to ramble, introducing new ideas with each answer. Those ideas can be combined and edited down into a master testimonial.

I managed to extract a pretty good one, under the circumstances:

“Kelly helped me write a persuasive sales page that didn’t sound cheesy. I started to get clients right away—as soon as my sales page went up. In fact, I got two clients even before my sales page went up because Kelly helped me structure my business and figure out how much I should charge. She also helped me create systems for interfacing with potential clients, which is not something I’m naturally good at doing.

Throughout this process, I always got the sense Kelly was really listening to me. She didn’t come in assuming she already knew everything. The results were great. My sales page sounded like me, and it communicated all the best parts of what I was offering.”

This completes the awkward testimonial series.

Would you like to see Aaaaaaagw again? Alan is done with him. Also, I will be taking care of all interviews from now on. So, I’d need to find some other way for Aaaaagw to contribute.


11 Comments

  1. Posted March 2, 2010 at 3:42 am | Permalink

    Brilliant!

    Do you run the edited testimonial by the client so they OK it before you use it?
    lucy´s last blog ..twiggylu: the cat is crooning at her food bowl, the sky is blue, the espresso pot is rumbling on the stove, let the day begin…. My ComLuv Profile

  2. Posted March 2, 2010 at 5:30 am | Permalink

    I love Aaaaaaagw and yes, I want to see him again!

    Napkin! NAPKIN!

    This vid was fantastic, and now I understand how to get good testimonials. Thanks!
    Julie´s last blog ..Not quite right My ComLuv Profile

  3. Posted March 2, 2010 at 9:23 am | Permalink

    Aaaaaagw is awesome. I think he did a great job. And I’d LOVE to see more of him, or rather, to see him more.

    I think I’m naming my next dog Napkin!

    Thanks for the hardy laugh this morning, Kelly!!!
    michelle marlahan´s last blog ..I might have to kill Bubby My ComLuv Profile

  4. Posted March 2, 2010 at 9:45 am | Permalink

    Aaaaaaaaagw is awesome. I want to see him again, please! And the video was very helpful.

    Thanks for the laugh – and the idea for a new trick to teach the pup.
    elizabeth´s last blog ..who inspires you My ComLuv Profile

  5. Posted March 2, 2010 at 10:31 am | Permalink

    Lucy! Yes, I do run the edited testimonial by the client. They’re usually relieved to find all those ramblings actually made sense.

    Julie, thank you! I’ll let Aaaaagw know he’s got a fan in academia. He’s going to start calling himself Professor Aaaaaagw.

    Michelle, please DO name your next dog Napkin! I have a dream that in the future, we won’t even have napkins. We’ll just have dogs. Because that’s how sustainable everyone will be.

    Elizabeth, Thank you! Maybe we can have a napkin convention!

  6. Posted March 2, 2010 at 11:12 am | Permalink

    Oh my Gawd.

    All other dinosaur interviewers out there should HANG IT UP FOREVER because Aaaaaagw is all over this.

  7. Posted March 2, 2010 at 11:14 am | Permalink

    Amna, that is going to go straight to his head. Which is pretty much all he’s got anyway.

  8. Posted March 2, 2010 at 4:04 pm | Permalink

    Aaaaaagw and you make a terrific team ! I can’t wait to see what kind of contribution he’ll be doing now that you’re handling the interviews… I trust you’ll come up with a great job for him that will be excellently suited to showcasing his talents! :)
    Josiane´s last blog ..A (huge!) shift in perspective My ComLuv Profile

  9. Posted March 2, 2010 at 7:24 pm | Permalink

    Josiane, thank you! Maybe I should ask him for a cover letter and a CV (curriculum velociraptor).

  10. Posted March 4, 2010 at 12:12 pm | Permalink

    I think Aaaaaaagw needs a [s]fall guy[/s] [s]patsy[/s] assistant. This guy looks like he works for cheap

    http://www.youtube.com/watch?v=79vO7EIgjwQ#t=1m13s
    Bob S´s last blog ..How to make the impossible…possible My ComLuv Profile

  11. Posted April 13, 2010 at 7:55 am | Permalink

    Napkin. NAPKIN!

    I just snorted. I’m glad I was finished with my beverage. That would have needed more than one napkin.

    Thanks for the tip (silent w) on pronouncing Aaaaaaagw’s name. I was struggling with that before.

    Oh, and finally, best way to learn about getting testimonials ever. EVER.

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