Comments on: How to stop worrying and love client feedback http://www.copylicious.com/2009/07/how-to-stop-worrying-and-love-client-feedback/ High-calorie ideas for hungry businesses Sat, 04 Sep 2010 02:50:44 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Chris Burbridge http://www.copylicious.com/2009/07/how-to-stop-worrying-and-love-client-feedback/comment-page-1/#comment-516 Chris Burbridge Wed, 22 Jul 2009 23:19:45 +0000 http://copylicious.com/?p=1784#comment-516 Thanks! Robert Middleton's work has helped me tremendously. Thanks! Robert Middleton’s work has helped me tremendously.

]]> By: Jason http://www.copylicious.com/2009/07/how-to-stop-worrying-and-love-client-feedback/comment-page-1/#comment-515 Jason Wed, 22 Jul 2009 19:50:35 +0000 http://copylicious.com/?p=1784#comment-515 What I originally missed in Zen and in Business is the helpfulness of systems and discipline. What I originally missed in Zen and in Business is the helpfulness of systems and discipline.

]]> By: Kelly http://www.copylicious.com/2009/07/how-to-stop-worrying-and-love-client-feedback/comment-page-1/#comment-514 Kelly Wed, 22 Jul 2009 18:06:37 +0000 http://copylicious.com/?p=1784#comment-514 Thanks for sharing this, Chris. My coach Robert Middleton has been using Glance on our web calls, and it works great! (Didn't appear on the list you linked to, so it's one more option.) I think I might switch to this one, actually. I'm on a Mac and have had no problems; there's no software or plug-in to install. Here's the link: http://www.glance.net/site/Home.asp Thanks for sharing this, Chris. My coach Robert Middleton has been using Glance on our web calls, and it works great! (Didn’t appear on the list you linked to, so it’s one more option.) I think I might switch to this one, actually. I’m on a Mac and have had no problems; there’s no software or plug-in to install. Here’s the link: http://www.glance.net/site/Home.asp

]]> By: Chris Burbridge http://www.copylicious.com/2009/07/how-to-stop-worrying-and-love-client-feedback/comment-page-1/#comment-513 Chris Burbridge Wed, 22 Jul 2009 17:51:48 +0000 http://copylicious.com/?p=1784#comment-513 I have been looking at some different web conferencing services. Here is a great comparison article: http://www.webconferencing-test.com/en/webconference_overview.html I have been looking at some different web conferencing services. Here is a great comparison article: http://www.webconferencing-test.com/en/webconference_overview.html

]]> By: Natalia http://www.copylicious.com/2009/07/how-to-stop-worrying-and-love-client-feedback/comment-page-1/#comment-512 Natalia Wed, 22 Jul 2009 17:01:09 +0000 http://copylicious.com/?p=1784#comment-512 Like vegetables! ;) Actually, I would use it when writing or maybe maybe copyediting for a client. Every time I've translated it's been for someone who did not know the language as well as I or at all. It's cool because no one hassles you about minutiae, but you also usually don't get praise because they just don't know what's up. Many people put a ton of trust on translators! Like vegetables! ;)

Actually, I would use it when writing or maybe maybe copyediting for a client. Every time I’ve translated it’s been for someone who did not know the language as well as I or at all. It’s cool because no one hassles you about minutiae, but you also usually don’t get praise because they just don’t know what’s up. Many people put a ton of trust on translators!

]]> By: Kelly http://www.copylicious.com/2009/07/how-to-stop-worrying-and-love-client-feedback/comment-page-1/#comment-511 Kelly Wed, 22 Jul 2009 15:53:12 +0000 http://copylicious.com/?p=1784#comment-511 Thanks, Natalia! Yes, it's something they enjoy that's for their own good--like vegetables! Hope you get a chance to give this a try--and maybe you could report back on what happens! I'm curious how a translator would use this method. Kelly Thanks, Natalia! Yes, it’s something they enjoy that’s for their own good–like vegetables! Hope you get a chance to give this a try–and maybe you could report back on what happens! I’m curious how a translator would use this method.

Kelly

]]> By: Natalia http://www.copylicious.com/2009/07/how-to-stop-worrying-and-love-client-feedback/comment-page-1/#comment-510 Natalia Wed, 22 Jul 2009 03:21:04 +0000 http://copylicious.com/?p=1784#comment-510 Kelly, that's genius! You're every-so-gently pressuring the client to get his/her ass in gear like, NOW, and for *everyone's* benefit. Waiting--not to mention losing valuable time--is a nuisance. The WebEx tip is also fantastic. I will check it out. Yay Kelly! Thank you! Kelly, that’s genius!

You’re every-so-gently pressuring the client to get his/her ass in gear like, NOW, and for *everyone’s* benefit. Waiting–not to mention losing valuable time–is a nuisance.

The WebEx tip is also fantastic. I will check it out.

Yay Kelly! Thank you!

]]> By: Kelly http://www.copylicious.com/2009/07/how-to-stop-worrying-and-love-client-feedback/comment-page-1/#comment-509 Kelly Tue, 21 Jul 2009 21:54:07 +0000 http://copylicious.com/?p=1784#comment-509 Chris! So many wonderful points in here! I'd never thought about the "full attention" benefit of doing it this way. You're so right! It's great to see you've already been using this method and it's been working so well for you. It's a nice confirmation that I didn't just get lucky with the first couple people I tried it out on, and that this method really does work out better in the end for everyone. Thanks again for your thoughtful comment! Kelly Chris! So many wonderful points in here! I’d never thought about the “full attention” benefit of doing it this way. You’re so right! It’s great to see you’ve already been using this method and it’s been working so well for you. It’s a nice confirmation that I didn’t just get lucky with the first couple people I tried it out on, and that this method really does work out better in the end for everyone. Thanks again for your thoughtful comment!

Kelly

]]> By: Chris Burbridge http://www.copylicious.com/2009/07/how-to-stop-worrying-and-love-client-feedback/comment-page-1/#comment-508 Chris Burbridge Tue, 21 Jul 2009 21:33:09 +0000 http://copylicious.com/?p=1784#comment-508 Kelly, this is a very helpful reminder! Some of the most effective moments I have had with clients was where I was working in real time with them. Sometimes on the phone, while we were both at our browsers, or in a coffee shop together. Often, they love this. But, I love the WebEx type software idea. So this applies to web design as well as writing. There is so much mystery when you just send someone something. There are so many things you really don't know -- and may never know -- about what they are thinking. Sometimes, they love it, and you don't know. Sometimes, they don't like it, and you don't know that either. Sometimes, until it's too late, and some opinion has been formed, that never had to be formed. People don't want to hurt your feelings, and I sense they'll actually be more likely to be honest in real time, than in an email. Also, when you're working on the piece together -- and I think this is a HUGE point -- they're much more likely to give it THEIR FULL ATTENTION! Isn't it so easy to assume that because (a) you've written something, and (b) it's in the best interest of the recipient to read it carefully, (c) they will? !! -- Does not always go that way! Actually, I could see where a lot of misunderstandings, dead-ends, and wasted time could be reduced this way. When I developed a site for a friend at a coffee shop, in real time, there was this moment where I was convinced I needed to improve the graphic! ... He said it didn't matter to him at all! I bit my tounge, and moved on, saving probably an hour of my time! I really think that, working this way, people are more likely to feel cared for and responded to. Additionally, they are more likely to see all the WORK THAT goes into what you are doing, and really, how good you actually are. It's hard for them to see all this. Thanks again, Chris Kelly, this is a very helpful reminder!

Some of the most effective moments I have had with clients was where I was working in real time with them. Sometimes on the phone, while we were both at our browsers, or in a coffee shop together. Often, they love this. But, I love the WebEx type software idea.

So this applies to web design as well as writing.

There is so much mystery when you just send someone something. There are so many things you really don’t know — and may never know — about what they are thinking. Sometimes, they love it, and you don’t know. Sometimes, they don’t like it, and you don’t know that either. Sometimes, until it’s too late, and some opinion has been formed, that never had to be formed.

People don’t want to hurt your feelings, and I sense they’ll actually be more likely to be honest in real time, than in an email.

Also, when you’re working on the piece together — and I think this is a HUGE point — they’re much more likely to give it THEIR FULL ATTENTION!

Isn’t it so easy to assume that because (a) you’ve written something, and (b) it’s in the best interest of the recipient to read it carefully, (c) they will? !! — Does not always go that way!

Actually, I could see where a lot of misunderstandings, dead-ends, and wasted time could be reduced this way.

When I developed a site for a friend at a coffee shop, in real time, there was this moment where I was convinced I needed to improve the graphic! … He said it didn’t matter to him at all! I bit my tounge, and moved on, saving probably an hour of my time!

I really think that, working this way, people are more likely to feel cared for and responded to.

Additionally, they are more likely to see all the WORK THAT goes into what you are doing, and really, how good you actually are. It’s hard for them to see all this.

Thanks again,

Chris

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