Comments on: The Spaghetti Cat In the Room http://www.copylicious.com/2008/10/the-spaghetti-cat-in-the-room/ High-calorie ideas for hungry businesses Sat, 04 Feb 2012 00:25:11 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Kelly http://www.copylicious.com/2008/10/the-spaghetti-cat-in-the-room/comment-page-1/#comment-254 Kelly Thu, 30 Oct 2008 15:36:20 +0000 http://copylicious.com/blog/?p=45#comment-254 Thanks Mark! I love the "right-way-to-say-it" scripts you provide in your post. Very helpful. Thanks Mark! I love the “right-way-to-say-it” scripts you provide in your post. Very helpful.

]]> By: Business Heart » If you’re going to refund them anyway… http://www.copylicious.com/2008/10/the-spaghetti-cat-in-the-room/comment-page-1/#comment-253 Business Heart » If you’re going to refund them anyway… Thu, 30 Oct 2008 13:41:44 +0000 http://copylicious.com/blog/?p=45#comment-253 [...] was reading this post over at Copylicious, and I decided I was going to blog about my own bad customer service experience [...] [...] was reading this post over at Copylicious, and I decided I was going to blog about my own bad customer service experience [...]

]]> By: Mark Silver http://www.copylicious.com/2008/10/the-spaghetti-cat-in-the-room/comment-page-1/#comment-252 Mark Silver Wed, 29 Oct 2008 14:39:30 +0000 http://copylicious.com/blog/?p=45#comment-252 What a funny thing- I read your post, which inspired me to write a post about a bad customer service situation we just had- it will go live in a day or so, and now I just noticed that you already referenced a post I made about complaints. It's a crazy, self-referential, post-modern world, isn't it? Great post, and thanks for bringing this issue up again. We all need to be reminded that love, empathy and caring will melt the angriest customers, and stonewalling complaints will slowly but surely destroy your business. You rock. I hope you know that. What a funny thing- I read your post, which inspired me to write a post about a bad customer service situation we just had- it will go live in a day or so, and now I just noticed that you already referenced a post I made about complaints. It’s a crazy, self-referential, post-modern world, isn’t it?

Great post, and thanks for bringing this issue up again. We all need to be reminded that love, empathy and caring will melt the angriest customers, and stonewalling complaints will slowly but surely destroy your business.

You rock. I hope you know that.

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